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Return & Refund

We need you to be absolutely happy that your new belt from Validia is appropriate in shape and style. If for any cause it’s now no longer pretty, right, right here is our easy manual for returns and refunds.

1. Our 30-Day Satisfaction Guarantee

You have a 30-day window—beginning the day your belt is shown delivered—to look into the object, try it on, and determine if you need to preserve it. We can't take delivery of any returns, exchanges, or refund requests as soon as this 30-day length has passed.

2. Eligibility Requirements (Pristine Condition)

For us to just accept a go-back and technically a complete refund, the belt ought to meet those strict criteria:

  • New and Unused: The object ought to be in simply brand-new, resalable condition. Crucially, belts ought to display no symptoms of wear, creasing, folding, or stretching. Avoid attempting to use the belt in a manner that creates an everlasting crease in which the buckle rests.
  • Original Packaging: The belt ought to be back with all unique tags securely attached, such as the protecting bag or container it got here in. Items lacking tags or unique protecting substances can be rejected.
  • Non-Returnable Items: Items definitely marked as “Final Sale” or personalized/custom-sized belts can't be returned or exchanged, except in the case of a validated disorder upon arrival.

3. How to Initiate a Return (Mandatory Step)

Please do now no longer surely mail your belt back. You ought to comply with this technique to get hold of a legitimate return authorization and make certain your refund is processed correctly:

  1. Email Us: Send a clean email to support@validia.shop inside your 30-day length.
  2. Provide Details: Include your order number and state whether or not you require money back or an exchange (and for exchanges, specify the brand new size/color needed).
  3. Receive Authorization: Our crew will evaluate your request and ship you a Return Authorization Number (RMA) alongside particular transport commands and an appropriate go-back mailing address.

4. Return Shipping Costs

  • Our Error: If the go-back is needed due to the fact that Validia made an error (e.g., dispatched the incorrect length or the belt arrived defective), we are able to offer a prepaid go-back transport label through e-mail and cover the go-back value completely.
  • Customer Preference: If you're returning the belt because of a change of mind, sizing preference, or fashion mismatch, the value of going back transport is the obligation of the customer. We strongly suggest the use of a traceable and insured transport approach, as Validia cannot be liable for objects misplaced or broken throughout the go-back transit.

5. Processing Your Refund

Once your again belt reaches our facility, we flow speedily to look at it and manner your cash returned:

  1. Inspection: Our crew pays a pleasant check (generally within 2–3 enterprise days of arrival) to verify the belt is unused and meets the pristine circumstance requirements.
  2. Refund Issued: If approved, the refund is processed without delay and returned to your unique approach of payment. You will obtain an e-mail affirmation the instant this motion is taken.
  3. Bank Processing Time: Please observe that banks and card issuers generally require a further 7–10 business days to put up the price range returned on your account. This very last ready duration is decided through your economic institution, now no longer through Validia.

BUSINESS INFORMATION

Email: support@validia.shop

Address: 1941 Chespark Dr, Gastonia, NC 28052, United States

Customer Service Hours: Monday to Saturday: 9:00 AM — 6:00 PM Sunday: Closed (GMT-05:00) Eastern Standard Time (New York)

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