Contact us

We are devoted to presenting help that is as unique as the fit of our belts. We have designed our contact points to ensure you get honest answers when you need them.

1. Our Customer Support Availability

Our dedicated team is ready to assist you during the following established business hours. If you email us outside this window, your inquiry will be prioritized the moment we return:

• Monday to Saturday: 9:00 AM—6:00 PM EST
• Sunday: Closed
• (All times are referenced to GMT-05:00 Eastern Standard Time, New York.)

Address: 1941 Chespark Dr, Gastonia, NC 28052, United States

2. Primary Communication: The Email Channel

Email is the single most effective way to secure accurate support for your belt purchase. It allows us to send specific sizing documents, return labels, or tracking links safely.

• Direct Support Address: 📧 support@validia.shop
• Our Promise: Expect a personalized response from a human team member within 1 business day. We prioritize the quality and accuracy of our resolution over automated speed.

3. Guidance for Faster Resolution

To ensure we can resolve your inquiry quickly—whether it is about a new belt or an existing order—please follow these steps:

• Order Reference: If your message concerns an existing purchase, you must include your Order Number (e.g., #VLD5678) directly in the email subject line. This is essential for quick record retrieval.
• Be Clear: State your specific need directly. Are you seeking advice on the leather aging process, guidance on cleaning your particular belt material, or help initiating a return? Clarity allows us to route your request efficiently.
• Visual Evidence: If you are reporting damage or a defect, please attach clear, detailed photographs. This evidence significantly speeds up the resolution process.

We handle common requests daily—whether it’s confirming the right size before purchase, assisting with tracking that hasn’t updated, or providing material care instructions. We look forward to connecting and maintaining the reliable service you expect from Validia.